Field service is provided in the regions:

  • Khabarovsk region
  • Primorsky Krai
  • Amur region
  • Jewish Autonomous Region
  • Sakhalin region

A wide network of service centers allows us to quickly respond to customer requests: Amur Machinery specialists are ready to go to the place of equipment operation at any time to perform service work .

Types of field service work performed :

  • Maintenance
  • Diagnostics
  • Minor and medium current repairs
  • Removal and installation of units
  • Welding works of metal structure elements, including boring and welding of holes

Field service EXCLUDES major repairs:

  • Machines and components
  • Machine frame and body
  • Earthmoving tools

!!! Major repairs are carried out only at Amur Machinery service centers.


DIAGNOSTIC SOFTWARE

"Electronic Technician" ( ET) Diagnostic software allows you to search for the necessary information, configure, calibrate the electronic components of the machine, view diagnostic codes and machine malfunction events.

Using devices on Android, iOS, you can connect to Cat® Inspect - a special program designed for visual inspection of equipment, connection to the electronic unit of the machine for diagnostics.

Important conditions for prompt field service:

  • Timely application for service from the customer to the dealer
  • Unrestricted access for a dealer technician to the equipment at the customer's site
  • Presentation of equipment for service work in its pure form
  • Ensuring the readiness of lifting mechanisms at the place of work, if necessary

CONTACT US FOR SERVICE*

Khabarovsk Territory, EAO, Primorsky Territory, Amur Region:

Sale of spare parts and service:

+7 (914) 776-12-73

Equipment repair options:

+7 (4212) 45-03-25, extension 335

+7 (4212) 78-33-36, extension 335

* Questions by phone are accepted: Monday-Friday, 9:00-18:00 (UTC+10:00, Khabarovsk)


Sakhalin Region:

Sale of spare parts and service:

+7 (914) 643-91-90 (including Viber and WhatsApp)

Service department:

Service@sakhalinmachinery.ru

+7 (4242) 46-37-41

+7 (4242) 46-37-09

+7 (924) 880-13-72

Equipment repair options:

+7 (4242) 46-37-32

* Questions by phone are accepted: Monday-Friday, 8:30-17:30, (UTC+11:00, Sakhalin)


Equipment condition monitoring:

EMS_Hotline@amurmachinery.ru

+7 (4212) 45-03-25, extension 170

+7 (4212) 78-33-36, extension 170

* Questions by phone are accepted: Monday-Friday, 9:00-18:00 (UTC+10:00, Khabarovsk)



Equipment Service Request